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Strategic Planning and Execution of Galderma Prime Day 2024

Challenges

  • Align tactical and operational goals with the brand's strategic objectives.

  • Ensure a high return on investment (ROAS) during Prime Day.

  • Attracting and converting new customers at a high-volume, highly competitive event.

  • To integrate paid and organic media in a cohesive and efficient way across retail channels.

Strategies

  • Development of a customized strategic plan considering historical performance, consumer behavior, and growth objectives for 2024.

  • Definition of key KPIs: ROAS, new customer penetration, and incremental revenue.

  • Product segmentation and promotional levers by channel and stage of the funnel.

  • Budget allocation and the creation of performance-oriented creatives.

  • Real-time monitoring and strategic adjustments during the event.

  • Coordination between media, sales, customer service, and business intelligence to optimize results and anticipate bottlenecks.

Results

  • Average ROAS of 5.7 during Prime Day.

  • A 200% increase in the number of new buyers, compared to the same period last year.
    period of 2023.

  • 80% year-over-year growth in revenue volume.

  • Strengthening the brand's presence in key online retail channels.

  • Optimizing performance and acquiring qualified customers through strategic integration between media and business.

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